FAQ

CONTACT

CUSTOMER SERVICE

You can contact us by email usa@tuttopiccolo.com or by phone (786) 282-2348

Our store hours: Monday to Saturday: 11am - 7pm, Sundays: 12pm - 6pm. 

 

DELIVERY

HOW WILL I GET MY DELIVERY?

All orders are shipped via USPS or UPS dependent on cost and location. 

 

HOW LONG WILL IT TAKE?

Deliveries usually take 3-5 working days, or less depending on you shipping selection. Orders with "Free Shipping" will be shipped with standard ground shipping. 

Due to the COVID-19 pandemic, deliveries may be delayed. 

 

WHAT HAPPENS IF I DO NOT GET MY DELIVERY?

Do not worry. We follow up all the orders and we take care that they arrive to destination.

 

RETURNS AND EXCHANGES

RETURNS

If you are unhappy with your merchandise, you can arrange a return. You have 14 days from the date you received your order.

Returns are free for orders above $100. If your order is a smaller amount, you will have to send the package at your expense.

Follow the steps to request a return, click here: https://usa.tuttopiccolo.com/pages/returns

All discounted merchandise is FINAL SALE. No Refunds, No exchanges. 

All Baptism and Communion merchandise is FINAL SALE. No Refunds, No exchanges. 

 

EXCHANGES

If you would like to make an exchange, do not worry. You will have to request a return and to place a new order. Please email us at usa@tuttopiccolo.com to notify us of the exchange. 

Follow the steps to request a return, click here: https://usa.tuttopiccolo.com/pages/returns

 

PAYMENT METHODS

CREDIT CARD

We accept Visa, MasterCard and American Express.

 

PAYPAL

If you have PayPal account, payment is very easy.

 

SIZE GUIDE

If you have doubts about which size to buy, you can consult our size guide. By taking your child's measurements and checking the table you will know which size fits best. Size Guide

Getting Started

Accordion pane content

Accordion pane content

Accordion pane content

Shipping

Accordion pane content

Accordion pane content

Accordion pane content

Payment

Accordion pane content

Accordion pane content

Accordion pane content

Returns

Accordion pane content

Accordion pane content

Accordion pane content

Still need help? Send us a note.

Contact Us